Frequently asked questions
Have questions? Here you'll find the answers most asked by our users, along with access to important information and support.
General
It is a simple and fast process. You just select the medical condition you need to consult and that is available on our website, then, answer the questions about your health, and send the information to be reviewed by our providers. In some cases, it will be necessary to obtain more details about your medical condition and we will request information through a phone call or text message. Finally, we will send the prescription directly to the pharmacy for your convenience.
Telehealth is the use of digital information and communication technologies to access health care services remotely and manage your health. 24hrDoc services provide around-the-clock access to medical dr online and other medical professionals for consultation, diagnosis, treatment, and getting a doctor's prescription online.
To use the 24hrDoc online service, you must create an account. Once you have an account, you can access all of the resources available through your account. You can also ask questions using the Ask A Question function or chat with a doctor directly using our live support system.
We do have a fee and it's on each of our conditions and it's paid before any visit. There is some nominal cost for each treatment that you will opt for. You can find more information about costs and fees by contacting us.
If this happens, you should contact us immediately. We will be happy to help you solve this problem by forwarding the prescription to other pharmacies so that you can receive your medication as soon as possible.
Yes,Your Personal information is secure on 24hrDoc. We use the latest encryption technology to protect your personal information. We do not share your information with any third party without your consent.
System Usage
Simply click 'Sign Up' on the website or app, fill in your details, verify your email, and you're ready to start using 24hr Doc.
Yes, 24hr Doc is available on both iOS and Android. Download it from the App Store or Google Play for the best experience.
After logging in, choose a provider, pick a time slot, and confirm your appointment through the 24hr Doc platform.
Ensure your device permissions are enabled, internet is stable, and try restarting your device. Our support team is also available to help.
Yes, all your past appointments, notes, and prescriptions are stored in the 'My Consultations' section of your 24hr Doc account.
Yes, our customer support team is available 24/7 via chat, phone, and email to assist with any issues on 24hr Doc.
Medical Services
24hr Doc treats non-emergency conditions like cold & flu, allergies, skin rashes, infections, and mental health concerns.
Yes, you can book appointments with various specialists including dermatologists, mental health experts, and more through 24hr Doc.
Yes, licensed therapists and counselors are available for mental health consultations and ongoing therapy sessions.
Yes, children can be seen via 24hr Doc with a parent or legal guardian present during the appointment.
Prescriptions are electronically sent to your preferred pharmacy after your provider determines they are necessary.
If your case requires physical evaluation, 24hr Doc providers will advise you and refer you to appropriate local care.
Billing & Payments
Costs vary by service and provider, typically ranging from $40 to $90. The exact fee is shown before confirming your appointment.
Yes, 24hr Doc accepts many major insurance plans. You can enter your insurance info during sign-up or before a visit to check eligibility.
24hr Doc accepts credit/debit cards, HSA/FSA cards, and digital wallets like Apple Pay and Google Pay.
Yes, a detailed receipt will be sent to your registered email and is also available for download from your account dashboard.
Yes, we offer reduced fees and flexible options for those who qualify. Contact our support team to explore available programs.
Refunds are evaluated on a case-by-case basis. Please contact support within 7 days if you had an issue with your consultation.
Need More Help?
If your question isn't covered in our FAQs, contact us anytime. We ' are just a message away!
Contact Us
Start your personal consultation today
- Choose your condition or take our quick quiz if unsure.
- Get personalized treatment/medication right away.
- Quick, easy, and affordable & 100% online.
