Question 1

How does the 24hrdoc work?

Accepted Answer

It is a simple and fast process. You just select the medical condition you need to consult and that is available on our website, then, answer the questions about your health, and send the information to be reviewed by our providers. In some cases, it will be necessary to obtain more details about your medical condition and we will request information through a phone call or text message. Finally, we will send the prescription directly to the pharmacy for your convenience.

Question 2

What are Telehealth Services at 24hrdoc?

Accepted Answer

Telehealth is the use of digital information and communication technologies to access health care services remotely and manage your health. 24hrdoc services provide around-the-clock access to medical doctors online and other medical professionals for consultation, diagnosis, treatment, and getting a doctor's prescription online.

Question 3

How do I use the 24hrdoc online service?

Accepted Answer

To use the 24hrdoc online service, you must create an account. Once you have an account, you can access all of the resources available through your account. You can also ask questions using the Ask A Question function or chat with a doctor directly using our live support system.

Question 4

Is there a fee for using the 24hrdoc online service?

Accepted Answer

We do have a fee and it's on each of our conditions and it's paid before any visit. There is some nominal cost for each treatment that you will opt for. You can find more information about costs and fees by contacting us.

Question 5

What if my pharmacy does not have my medication?

Accepted Answer

If this happens, you should contact us immediately. We will be happy to help you solve this problem by forwarding the prescription to other pharmacies so that you can receive your medication as soon as possible.

Question 6

Do you accept insurance?

Accepted Answer

No, insurance benefits do not apply to cover our services, and we do not file insurance claims. Your insurance may be used to pay for pharmacy medications, lab tests, x-ray imaging services, and other tests.

Question 7

Do I still need to pay for my medication?

Accepted Answer

Our services do not include treatment. Patients are responsible for covering the medications or treatments cost out of pocket, or you may pay for them with insurance benefits.

Question 8

What are some of the most popular telehealth services?

Accepted Answer

Patients can obtain medical care from doctors and other healthcare providers located afar, thanks to the rapidly expanding field of telehealth services. Virtual doctor visits, online doctor chats, and electronic medical records are common telehealth services. One of the most popular telehealth services for online medical consultations.

Question 9

Is your service fee refundable?

Accepted Answer

After the service is rendered, you may not request a refund. Professional fees are nonrefundable once the medical care has been performed or the prescription has been issued. We will be available to re-evaluate or rectify any problems that have arisen with your case and we will be happy to assist you in resolving them.

Question 10

Can you treat everyone?

Accepted Answer

Doctors can diagnose and treat a wide range of medical conditions that you can find in a detailed list on our website. Some illnesses or injuries require a visit directly to the office such as broken bones, severe burns, or emergency conditions to receive safe and appropriate treatment.

Question 11

How much does it cost to use telehealth medical services?

Accepted Answer

There is no one-size-fits-all answer to this question, as the cost of 24hrdoc telehealth services will vary depending on the provider and the service being used. However, a general estimate of telehealth medical services costs can run between $10 and $50 per session, with some providers offering discounts for bulk purchases or longer-term use. In addition, some health insurance plans may cover telemedicine services costs in certain cases. You can also check the plan you require and its cost through a visit to the website.

Question 12

Why didn't I receive the specific treatment or a refund from 24hrdoc?

Accepted Answer

At 24hrdoc, we tailor each treatment plan to meet the unique health needs and conditions of our patients. Our clinicians evaluate your symptoms and their severity to determine the most suitable treatment approach, which may include professional medical advice, prescriptions, over-the-counter medications, home remedies, lab tests, referrals, and emergency care recommendations. Refunds are not provided for services that do not include a prescription medication, as the treatment recommendations are made with your best health interests in mind.

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How it works in 3 easy steps

1. Enter your information

2. Doctor’s review

3. Get your prescription

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